Vacation Rentals FAQs in Steamboat Springs

Q: Is the condo I see on the Internet the one I get?

A: Yes, we rent the specific property you see in full detail on our website. We believe that this is the only way to ensure your complete satisfaction with your accommodation.

Q: When is check-in & check-out time?

A: All properties will be available for check-in at 4:00 PM. An early check-in may be possible, some units have an additional fee for a guaranteed early check-in.
Check out time is 10:00 AM.


Q: Do you offer Travel Insurance?

A: Yes. We do offer Travel Insurance through a third party company. The cost is calculated by the base amount of your rental, before taxes. Your reservationist can answer further questions upon booking. In addition, we do offer Security Deposit Insurance as well. This helps protect you and our owners in case something happens in the unit. Please call us for more information.


Q: Cancelation and No Refund Policy

A: Cancelation after confirmation of booking results in forfeiture of any and all collected money, except the guest's security deposit and cleaning fee (if applicable) if full payment has been made. However, after cancelation for any reason, if a portion of the rental time is re-booked at the same rate, a pro-rated refund will be made for those dates re-booked. All refunds of rental services payments whether complete or pro-rated will be subject to a $50 cancelation fee. To protect against cancelations caused by certain unforeseen events, such as illness, we recommend that guests purchase travel insurance to assure refund of deposits paid.


Q: How will I receive my confirmation and arrival instructions from
Retreatia.com?

A: All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain Retreatia.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email shortly after making your reservation.  If you have not received these emails, please contact us at 970-871-6253.


Q: Is there shopping near by?

A: Yes, there are many local shops and restaurants within 2 miles of most of our properties, many of our properties have shops and restaurants within walking distance.

Q: How many people are allowed to stay in each home?

A: Occupancy may not exceed what is posted for each property on that unit's webpage. Maximum occupancy includes any infants and/or children. Please check the specific occupancy information provided for the unit you are interested in as several units have lower maximum occupancies than what is stated below.


Q: Is there a fully equipped kitchen in all vacation condos?

A: Yes, every property has a fully equipped kitchen including: refrigerator, stove (except studios), microwave, dishwasher, blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware and cooking utensils to accommodate the recommended number of guests it sleeps.

 

Q: Are linens and towels provided?

A: Yes, there are linens and towels provided in each property. All bedding is provided and towels are supplied, as well as shampoo, conditioner and soap for the bathrooms. If you stay is longer – usually more than 3 nights - and you have not booked a midweek clean, keep in mind that the supplies may not be sufficient enough.

Q: Are the vacation properties cleaned daily?

A: No, the vacation home is cleaned before your arrival and after your departure. You can request a daily or Mid-stay Clean at an additional charge. A Mid-stay Clean includes: changing linens and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping .

 

 Q: Are the properties Non-Smoking?

A: Yes, all of our properties are strictly Non-Smoking.

 

Q: Do your properties allow pets?

 

A: It is against a number of HOA requirements that guests are not allowed pets in many units. We do, however, have a large number of pet friendly units that we are happy to rent. Please inquire with your reservationist.