Check-in Instructions

Location:

Get directions to our check-in office location >

Check-in/Check-out:

Check-in is 4:00pm & check-out is 10:00am.

Please check in at Retreatia, 1585 Mid Valley Drive, Unit 12A in Steamboat Springs, CO 80487 to pick up your arrival packet with keys/code, parking pass and information about your property. For more information or questions, please call our front desk at 970.871.6253.

**PLEASE NOTE: If you are staying at any of the Lodge units, or La Casa units - please check in at The Lodge at Steamboat front desk located at 2700 Village Dr, Steamboat Springs, CO 80487 to pick up your keys and information about your property. If you are staying at any Ski Inn units - please check in at the Ski Inn front desk located at 2350 Ski Trail Ln, Steamboat Springs, CO 80487. If you are staying at any of the Torian Plum units - please check in at the Torian Plum front desk located at 1855 Ski Time Square Dr, Steamboat Springs, CO 80487. If you are staying at Canyon Creek - please check in at the Canyon Creek front desk located at 2740 Eagle Ridge Dr, Steamboat Springs, CO 80487. If you are staying at The Phoenix - please check-in at the Phoenix front desk located at 2315 Apres Ski Way, Steamboat Springs, CO 80487.

**PLEASE NOTE: For the units that have Contactless Check-in, separate Check-in instructions will be send via an email, text message as well as the Guest Portal.

Late Arrival Instructions:

For parties arriving after office hours, please check LOCKBOX #1 or LOCKBOX #2 next to our front door for an arrival packet that will include keys/code, parking pass and information about your property. If you do not find your packet in LOCKBOX #1, please check LOCKBOX #2. Your LOCKBOX code will be sent to you via email. We suggest that arrangements for late arrivals be made PRIOR to arrival by calling us at 970.871.6253. **This does not apply for the units that have access to Contactless Check-in or guests staying at The Lodge, La Casa, Torian Plum, Ski Inn, Canyon Creek or the Phoenix.

Flying into Steamboat?

If you are arriving into the Yampa Valley Airport outside of Steamboat, please email us at info@retreatia.com with your Retreatia reservation/folio number, your flight number, and estimated arrival time. This allows us to ensure we can track your arrival.

Please note:

The Damage Waiver covers up to $750 of accidental damages. Any accidental damage to be covered by this waiver must be reported prior to departure. The damage waiver does not cover any excessive cleaning. In addition, a credit card will be kept on file for the duration of your stay to cover any excessive cleaning, lost keys or damages not covered by the waiver. The damage waiver does not limit signor’s liability and he/she accepts responsibility for any charges in excess of the authorization or damage waiver. Neither Retreatia Exclusive Steamboat nor the unit owner is responsible for any injury, damages, inconvenience or loss of personal property that results from your use of the facilities or any area activities.

Cancellation Policy:

If you cancel your reservation MORE than 30 days prior to your expected arrival date, the reservation is refundable minus a $100 cancellation fee. The total amount of your payment will be retained if you cancel WITHIN 30 days of your arrival.

If you booked on Airbnb or VRBO, please refer to your Airbnb or VRBO confirmation emails regarding cancellation policies.