New Check-In Procedures - during COVID
Our check-in office allows for distancing with signage and a plexiglass barrier at the front desk. Our staff cleans, disinfects and sanitizes our office, as well as all property keys, daily.
Check-in is 4:00pm & check-out is 10:00am. At this time, early check-in and late check-out is not available to adhere to local jurisdictions.
Please come to our office at 1585 Mid Valley Drive, Suite 12, Steamboat Springs, CO 80487 to pick up your keys and information about your property. There is parking in front of the building. Our current hours are 9 am to 5 pm Monday through Friday, subject to change.
Unsure of coming into our office? We are now offering non-contact check-in for guests as well. Call us for more information.
**PLEASE NOTE: If you are staying at any of the Lodge units, or La Casa units - please check in at the Lodge at Steamboat front desk located at 2700 Village Dr, Steamboat Springs, CO 80487 to pick up your keys and information about your property. If you are staying at any Ski Inn units - please check in at the Ski Inn front desk located at 2350 Ski Trail Ln, Steamboat Springs, CO 80487. If you are staying at any of the Torian Plum units - please check in at the Torian Plum front desk located at 1855 Ski Time Square Dr, Steamboat Springs, CO 80487. If you are staying at Canyon Creek - please check in at the Canyon Creek front desk located at 2740 Eagle Ridge Dr, Steamboat Springs, CO 80487.
All other units, please check in at the Retreatia office as mentioned above.
Late Arrival Instructions:
For parties arriving after office hours, please check the Late Arrivals lock box next to our front door for an arrival packet. To unlock, press in your late arrival code. You will then be able to find a packet with your name on it that will include a key, written instructions and a map to your accommodations. We suggest that arrangements for late arrivals be made PRIOR to arrival by calling us at 970.871.6253.
If opted in, the Damage Waiver covers up to $750 of accidental damages. Any accidental damage to be covered by this waiver must be reported prior to departure. The damage waiver does not cover any excessive cleaning. Even if the damage waiver is purchased, a credit card will be kept on file for the duration of your stay to cover any excessive cleaning, lost keys or damages not covered by the waiver. In lieu of the damage waiver, a credit/debit card authorization will be processed at the time of check-in for the amount of $100 per bedroom. This authorization may take up to two weeks for your bank to release the funds. The credit card authorization or damage waiver does not limit signor’s liability and he/she accepts responsibility for any charges in excess of the authorization or damage waiver. Neither Retreatia Exclusive Steamboat nor the unit owner is responsible for any injury, damages, inconvenience or loss of personal property that results from your use of the facilities or any area activities.