Terms and Conditions
A non-refundable deposit equal to 35% of the cost of lodging is due at time of booking to guarantee reservations. Final payment is automatically charged to your credit card on file 45 days prior to arrival (30 days prior if a summer booking, 60 days prior if a holiday booking). For reservations made within 45 days of your arrival date (within 30 days for summer bookings or within 60 days for holiday booking), full payment is required at time of booking.
Bookings made 6 months prior to arrival: all bookings made 6 Months or more prior to the arrival date will only be charged a $100 non-refundable deposit at time of booking. The 2nd Deposit for the balance of the 35% deposit will be due 90 days prior to arrival, with the final payment due as listed above - 45 days prior to arrival for a winter season booking, 30 days prior for a summer season booking, and 60 days prior for a holiday booking.
If you cancel your reservation MORE than 45 days (30 days for a summer season booking, 60 days for a holiday booking) prior to your expected arrival date, an amount equal to your advance payment of 35% will be non-refundable. The total amount of your payment will be retained if you cancel WITHIN 45 (if regular season, 30 if summer season) days of your arrival. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions.
Holiday Cancellation Policy:
For all holiday bookings (December holiday season, MLK holiday, President's Day holiday, Fourth of July holiday season, Thanksgiving holiday season), if you cancel your reservation MORE than sixty (60) days prior to your expected arrival date, an amount equal to you advance payment of 35% of rent will be non-refundable. The total amount of your advance payment will be retained if you cancel WITHIN (60) days of your arrival. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions.
Please contact Retreatia prior to your arrival if you will need parking for more than one vehicle. Retreatia guarantees parking only for one vehicle per unit rented. Additional parking is limited. Please note that there is no parking for trailers or RV's on site.
Prior to your arrival, the property is thoroughly cleaned and supplied with fresh linens, towels, soaps, and paper products. We do not provide laundry detergent. Our rates do not include maid service during your stay, however, housekeeping services may be arranged at least one week prior to check-in for an extra charge, based on availability and you will be asked to provide payment at that time.
Early Departure/No Shows:
The guest is responsible for payment of all nights reserved regardless of the guests' actual arrival or departure. No refunds will be given for any no shows.
All of our units are non-smoking. No Exceptions. We do have some pet-friendly units, which required a non-refundable deposit upon booking.
Entry of Premises:
An authorized employee or repairman may enter the premises during customary business hours for any purpose connected with the repair, improvement, care, and management of the premises. The condominium or home you occupy may be listed for sale. If so, there is a possibility real estate showings may occur, we will endeavor to make any necessary intrusions as convenient as possible.
In the rare event of booking conflicts with homeowners or unforeseen maintenance emergencies, we reserve the right to substitute comparable accommodations up to and including the day of arrival, provided the guest is not charged a higher rate than the accommodation type originally reserved.
Security Policy/Damage Waiver:
If opted in, the Damage Waiver covers up to $750 of accidental damages. Any accidental damage to be covered by this waiver must be reported prior to departure. The damage waiver does not cover any excessive cleaning. Even if the damage waiver is purchased, a credit card will be kept on file for the duration of your stay to cover any excessive cleaning, lost keys or damages not covered by the waiver. In lieu of the damage waiver, a credit/debit card authorization will be processed at the time of check-in for the amount of $100 per bedroom. This authorization may take up to two weeks for your bank to release the funds. The credit card authorization or damage waiver does not limit signor’s liability and he/she accepts responsibility for any charges in excess of the authorization or damage waiver. Neither Retreatia Exclusive Steamboat nor the unit owner is responsible for any injury, damages, inconvenience or loss of personal property that results from your use of the facilities or any area activities.
Retreatia strictly prohibits the usage of any of its rental properties for any special functions, weddings, or parties during which the maximum occupancy of the property is exceeded.
In the event that a hot tub in a rental property becomes inoperable during your stay, Retreatia will make all attempts to correct the problem as soon as possible and refund a maximum of $25 per day. This does not apply to recreational facilities where the guest has access.
Retreatia will not be held liable for damage, loss, or injury resulting from errors made by tour operators, travel agents, or transportation companies. Further, we will not assume responsibility for loss, delay, or expense caused by weather, strike, or other circumstances beyond the control of Retreatia. Retreatia reserves the right to change accommodations without notice, up to the date of arrival, due to maintenance emergencies or sale of unit. An attempt will be made to provide equal accommodations or upgrade at no additional charge. Rates are subject to change without notice and are subject to availability.