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Terms and Conditions

 

COVID-19 Credit/Refund Policy

Updated May 14th, 2020

As you are all aware, the COVID-19 crisis has caused unforeseen and massive disruption to the travel industry for businesses as well as for our guests.  The crisis has caused disruption or cancellation for hundreds of our customers.  We have received many requests for refunds and accommodations and take those requests very seriously.  While we have provided credits to affected customers where feasible, our efforts have not satisfied all affected guests. 

We have therefore decided to modify our ordinary policies as to refunds and cancellations in order to help our customers in this unprecedented time.

Our customers have been affected differently based on when and how they made their reservation.  If you are seeking a refund in connection with the COVID-19 crisis, please review our updated policy carefully to determine whether you qualify. 

Guests with a departure date prior to March 27th, 2020.   

On March 27th, 2020, Routt County banned short-term vacation rentals.  Prior to that, Retreatia was open for business and had all units clean and available for arrivals.

For that reason, any guest with 1) a departure date prior to March 27th, 2020 who 2) did not book through Steamboat Resort Central Reservations has been offered a credit for a reservation in the same unit for the same number of nights, provided they submit their rebooked dates by April 30th, 2020, subject to a few blackout dates.  Below is the credit policy for these guests:

Reservation Specifics:

  •  Guest must be rebooked into the same unit.
  •  Guest must be rebooked for the same number of nights.
  •  Guest may choose any arrival date before April 30th, 2021 with certain exceptions, defined in the Blackout Date section below.
  •  There will be no restriction on arrival or departure date outside of those mentioned in the Blackout Date section below.
    • For example, if a guest originally had a Tuesday through Friday stay, they may re-book a Thursday through Sunday stay.

Blackout dates will include any occupied night that falls on or between:

  • July 1st through 6th, 2020.
  • September 3rd through 7th, 2020.
  • December 22nd, 2020 through January 4th, 2021.
  • January 15th through January 18th, 2021.
  • February 12th through February 15th, 2021.
  • February 19th through February 22nd, 2021.
  • Any guests that wish to book within those dates will receive a credit for the full amount of the original booking and charged the difference. 

If a property becomes unavailable before the new arrival date:

  • A comparable property will be chosen for no additional charge at Retreatia's sole discretion.
  • Any upgrade in number of bedrooms, amenities, proximity to the ski area or downtown may be charged the difference, again at Retreatia's sole discretion.
  • All rebooked reservations are final. 
  • Due to the fact that all of the affected reservations fall within our 45-day cancellation policy, these re-booked reservations will remain non-refundable once rebooked.  

All re-booked reservations will be subject to the Retreatia terms and conditions in effect on the date when the reservation was initially booked.

Guests that booked through Steamboat Central Reservations with a departure date between March 14th, 2020 and March 26th, 2020

Guests that booked through Steamboat Resort Central Reservations may have been informed by their reservationist that their stay was cancelled and may have been provided a different set of terms and conditions by Steamboat when booking their reservation.  Retreatia was open for business with the properties clean and available for check in during this time.  Nonetheless, guests that booked through Steamboat Resort Central Reservations with a departure date between March 14, 2020 and March 26, 2020 will be offered a refund for any unused nights from 3-14-20 through 3-26-20. 

All re-booked reservations will be subject to the Retreatia terms and conditions in effect on the date when the reservation was initially booked.

Guests with a departure date after March 27, 2020 and/or an arrival date before June 1, 2020.

Guests that had a departure date after March 27th, 2020 and/or an arrival date before June 1, 2020 will be refunded in full for their stay upon request.  If a guest has booked new dates as part of Retreatia’s Refund/Credit Policy that was put in place and announced to all affected guests on March 27th, 2020, that guest is eligible for a full refund upon request.

All re-booked reservations will be made subject to the Retreatia terms and conditions in effect on the date when the reservation was initially booked.

Guests with an arrival date on or after June 1, 2020 and before July 2, 2020.

For guests with an arrival date on or after June 1, 2020 and before July 1, 2020, guests will have the option to cancel their stay on request within 48 hours before their arrival time for a full refund.

Guests with an arrival date on or after July 3, 2020 and before July 7, 2020.

For guests with an arrival date on or after July 3, 2020 and before July 7, 2020, guests will have the option to cancel their stay on request within 96 hours before their arrival time for a full refund.

Guests with an arrival date on or after July 7, 2020.

Pending further developments, Retreatia is not making any changes to its terms and conditions for guests with an arrival date on or after July 7, 2020 at this time.

Standard Terms and Conditions Past July 7, 2020

Deposit Policy:

A non-refundable deposit equal to 35% of the cost of lodging is due at time of booking to guarantee reservations. Final payment is automatically charged to your credit card on file 45 days prior to arrival (30 days prior if a summer booking, 60 days prior if a holiday booking). For reservations made within 45 days of your arrival date (within 30 days for summer bookings or within 60 days for holiday booking), full payment is required at time of booking.

Bookings made 6 months prior to arrival: all bookings made 6 Months or more prior to the arrival date will only be charged a $100 non-refundable deposit at time of booking. The 2nd Deposit for the balance of the 35% deposit will be due 90 days prior to arrival, with the final payment due as listed above - 45 days prior to arrival for a winter season booking, 30 days prior for a summer season booking, and 60 days prior for a holiday booking.

Cancellation Policy:

If you cancel your reservation MORE than 45 days (30 days for a summer season booking, 60 days for a holiday booking) prior to your expected arrival date, an amount equal to your advance payment of 35% will be non-refundable. The total amount of your payment will be retained if you cancel WITHIN 45 (if regular season, 30 if summer season) days of your arrival. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions. We strongly recommend adding travel insurance to cover your investment from unforeseen circumstances.

Holiday  Cancellation Policy:

For all holiday bookings (December holiday season, MLK holiday, President's Day holiday, Fourth of July holiday season, Thanksgiving holiday season), if you cancel your reservation MORE than sixty (60) days prior to your expected arrival date, an amount equal to you advance payment of 35% of rent will be non-refundable. The total amount of your advance payment will be retained if you cancel WITHIN (60) days of your arrival. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions. We strongly recommend adding travel insurance to cover your investment from unforeseen circumstances.

Parking:

Please contact Retreatia prior to your arrival if you will need parking for more than one vehicle. Retreatia guarantees parking only for one vehicle per unit rented. Additional parking is limited. Please note that there is no parking for trailers or RV's on site.

Housekeeping Service:

Prior to your arrival, the property is thoroughly cleaned and supplied with fresh linens, towels, soaps, and paper products. We do not provide laundry detergent. Our rates do not include maid service during your stay, however, housekeeping services may be arranged at least one week prior to check-in for an extra charge, based on availability and you will be asked to provide payment at that time.

Early Departure/No Shows:

The guest is responsible for payment of all nights reserved regardless of the guests' actual arrival or departure. No refunds will be given for any no shows.

Pets/Smoking:

All of our units are non-smoking. No Exceptions. The only properties that allow pets are Alpenhaus Lodge, Seventh Heaven Chalet and Yahmonite Cottage, which require a one-time, non-refundable deposit upon booking.

Entry of Premises:

An authorized employee or repairman may enter the premises during customary business hours for any purpose connected with the repair, improvement, care, and management of the premises. The condominium or home you occupy may be listed for sale. If so, there is a possibility real estate showings may occur, we will endeavor to make any necessary intrusions as convenient as possible.

Unit Assigment:

In the rare event of booking conflicts with homeowners or unforeseen maintenance emergencies, we reserve the right to substitute comparable accommodations up to and including the day of arrival, provided the guest is not charged a higher rate than the accommodation type originally reserved.

Security Policy/Damage Waiver:

CREDIT CARD AUTHORIZATION:

Retreatia will authorize the credit card on file for $100/bedroom. This authorization will be processed by noon on the day of your arrival without exception. Retreatia recommends using a credit card instead of a debit card. If a debit card is used, the authorized amount will be withheld from your bank account for up to 10 business days. This credit card authorization does not limit signor’s liability and he/she accept responsibility for any charges in excess of the authorization amount.  

DAMAGE WAIVER:

If you would prefer to opt into the Damage Waiver in lieu of the credit card authorization, please contact our front desk for details. This option is available up until your check in.

The Damage Waiver covers up to $750 of accidental damages. Any accidental damage to be covered by this waiver must be reported prior to departure. The damage waiver does not cover any excessive cleaning. In addition, a credit card will be kept on file for the duration of your stay to cover any excessive cleaning, lost keys or damages not covered by the waiver. The damage waiver does not limit signor’s liability and he/she accept responsibility for any charges in excess of the damage waiver. Neither Retreatia Exclusive Steamboat nor the unit owner is responsible for any injury, damages, inconvenience or loss of personal property that results from your use of the facilities or any area activities.

Special Functions/Wedding/Parties:

Retreatia strictly prohibits the usage of any of its rental properties for any special functions, weddings, or parties during which the maximum occupancy of the property is exceeded.

Hot Tubs:

In the event that a hot tub in a rental property becomes inoperable during your stay, Retreatia will make all attempts to correct the problem as soon as possible and refund a maximum of $25 per day. This does not apply to recreational facilities where the guest has access.

Disclaimer:

Retreatia will not be held liable for damage, loss, or injury resulting from errors made by tour operators, travel agents, or transportation companies. Further, we will not assume responsibility for loss, delay, or expense caused by weather, strike, or other circumstances beyond the control of Retreatia. Retreatia reserves the right to change accommodations without notice, up to the date of arrival, due to maintenance emergencies or sale of unit. An attempt will be made to provide equal accommodations or upgrade at no additional charge. Rates are subject to change without notice and are subject to availability.