IMPORTANT: COVID-19 Colorado Public Health Order Rules and Regulations
Please note the updated Public Health Order from the State of Colorado and Routt County Public Health Order indicates that Routt County is currently under Level Orange. Please read this policy here. And please know that this policy can be changing as often as weekly. For more information, and to be aware of the most recent updates to COVID Colorado Public Health Orders, Rules and Regulations, please consistently review the Routt County Public Health Order up to your reservation date.
TERMS AND CONDITIONS
A deposit of 35% of the reservation will be taken upon booking, and the remaining balance will be due 30 days prior to arrival date.
If you cancel your reservation MORE than 30 days prior to your expected arrival date, the reservation is refundable minus a $100 cancellation fee. The total amount of your payment will be retained if you cancel WITHIN 30 days of your arrival. If you booked on VRBO, please note cancellation policies is if you cancel your reservation MORE than 60 days prior to arrival, you receive a full refund. If you cancel WITHIN 60 days of your arrival, no refund. If you booked on Airbnb, please refer to your Airbnb confirmation emails regarding cancellation policies. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions, or for acts that are beyond our control.
Please contact Retreatia prior to your arrival if you will need parking for more than one vehicle. Retreatia guarantees parking only for one vehicle per unit rented. Additional parking is limited. Please note that there is no parking for trailers or RV's on site.
Prior to your arrival, the property is thoroughly cleaned and supplied with fresh linens, towels, soaps, and paper products. We do not provide laundry detergent. Our rates do not include maid service during your stay, however, housekeeping services may be arranged at least one week prior to check-in for an extra charge, based on availability and you will be asked to provide payment at that time.
Early Departure/No Shows:
The guest is responsible for payment of all nights reserved regardless of the guests' actual arrival or departure. No refunds will be given for any no shows.
All of our units are non-smoking. No Exceptions. The only properties that allow pets are Alpenhaus Lodge, Seventh Heaven Chalet and Yahmonite Cottage, which require a one-time, non-refundable deposit upon booking.
Entry of Premises:
An authorized employee or repairman may enter the premises during customary business hours for any purpose connected with the repair, improvement, care, and management of the premises. The condominium or home you occupy may be listed for sale. If so, there is a possibility real estate showings may occur, we will endeavor to make any necessary intrusions as convenient as possible.
In the rare event of booking conflicts with homeowners or unforeseen maintenance emergencies, we reserve the right to substitute comparable accommodations up to and including the day of arrival. In the event that comparable accomodations can not be met, we reserve the right to cancel and provide a full refund at any time.
SECURITY POLICY/DAMAGE WAIVER
Credit Card Authorization:
Retreatia will authorize the credit card on file for $100/bedroom. This authorization will be processed by noon on the day of your arrival without exception. Retreatia recommends using a credit card instead of a debit card. If a debit card is used, the authorized amount will be withheld from your bank account for up to 10 business days. This credit card authorization does not limit signor’s liability and he/she accept responsibility for any charges in excess of the authorization amount.
The Damage Waiver covers up to $750 of accidental damages. Any accidental damage to be covered by this waiver must be reported prior to departure. The damage waiver does not cover any excessive cleaning. In addition, a credit card will be kept on file for the duration of your stay to cover any excessive cleaning, lost keys or damages not covered by the waiver. The damage waiver does not limit signor’s liability and he/she accept responsibility for any charges in excess of the damage waiver. Neither Retreatia Exclusive Steamboat nor the unit owner is responsible for any injury, damages, inconvenience or loss of personal property that results from your use of the facilities or any area activities.
Retreatia strictly prohibits the usage of any of its rental properties for any special functions, weddings, or parties during which the maximum occupancy of the property is exceeded.
In the event that a hot tub in a rental property becomes inoperable during your stay, Retreatia will make all attempts to correct the problem as soon as possible and refund a maximum of $25 per day. This does not apply to recreational facilities where the guest has access.
Retreatia will not be held liable for damage, loss, or injury resulting from errors made by tour operators, travel agents, or transportation companies. Further, we will not assume responsibility for loss, delay, or expense caused by weather, strike, or other circumstances beyond the control of Retreatia. Retreatia reserves the right to change accommodations without notice, up to the date of arrival, due to maintenance emergencies or sale of unit. An attempt will be made to provide equal accommodations. In the event that comparable accomodations can not be met, we reserve the right to cancel and provide a full refund at any time. Rates are subject to change without notice and are subject to availability.
MINIMUM AGE REQUIREMENT: The primary guest must be at least 25 years of age to rent with us.