Frequently Asked Questions
Q: Is the condo I see on the Internet the one I get?
A: Yes, we rent the specific property you see in full detail on our website. We believe that this is the only way to ensure your complete satisfaction with your accommodation.
Q: When is check-in & check-out time?
A: All properties will be available for check-in at 4:00 PM. An early check-in may be possible, some units have an additional fee for a guaranteed early check-in. Check out time is 10:00 AM.
Q: Do you offer Travel Insurance?
A: Yes, we do offer travel insurance through Red Sky Travel Insurance. For the protection of our renters, we strongly recommend you consider the purchase of travel insurance. This will protect you against the financial consequences of unforeseen events such as illness, injury or loss of job that can affect your vacation plans. The purchase of travel insurance can help you recover the cost of your trip, should interruption or cancellation be necessary due to a covered reason. For more specifics on our cancellation policy or travel insurance, please refer to our cancellation policy or visit Red Sky Travel Insurance to learn more and access the policy.
Q: Cancellation and No Refund Policy
A: If you cancel your reservation MORE than 30 days prior to your expected arrival date, the reservation is refundable minus a $100 cancellation fee. The total amount of your payment will be retained if you cancel WITHIN 30 days of your arrival. If you booked on VRBO, please note cancellation policies is if you cancel your reservation MORE than 60 days prior to arrival, you receive a full refund. If you cancel WITHIN 60 days of your arrival, no refund. If you booked on Airbnb, please refer to your Airbnb confirmation emails regarding cancellation policies. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions, or for acts that are beyond our control.
Q: How will I receive my confirmation and arrival instructions?
A: All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain retreatia.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email shortly after making your reservation. If you have not received these emails, please contact us at 970-871-6253.
Q: Is there shopping nearby?
A: Yes, there are many local shops and restaurants within 2 miles of most of our properties, many of our properties have shops and restaurants within walking distance.
Q: How many people are allowed to stay in each home?
A: Occupancy may not exceed what is posted for each property on that unit's webpage. Maximum occupancy includes any infants and/or children. Please check the specific occupancy information provided for the unit you are interested in as several units have lower maximum occupancies than what is stated below.
Q: Is there a fully equipped kitchen in all vacation condos?
A: Yes, every property has a fully equipped kitchen including refrigerator, stove (except studios), microwave, dishwasher, blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware, and cooking utensils to accommodate the recommended number of guests it sleeps.
Q: Are linens and towels provided?
A: Yes, there are linens and towels provided in each property. All bedding is provided and towels are supplied, as well as shampoo, conditioner, and soap for the bathrooms. If you stay is longer – usually more than 3 nights - and you have not booked a midweek clean, keep in mind that the supplies may not be sufficient enough.
Q: Are the vacation properties cleaned daily?
A: No, the vacation home is cleaned before your arrival and after your departure. You can request a daily or mid-stay clean at an additional charge. A mid-stay clean includes: changing linens and towels, cleaning all bathrooms, kitchen area, vacuum, and dusting, sweeping and mopping.
Q: Are the properties Non-Smoking?
A: Yes, all of our properties are strictly Non-Smoking.
Q: Do your properties allow pets?
A: It is against a number of HOA requirements that guests are not allowed pets in many units. We do however have a small number of units that permits pets. Talk to your reservationist about availability.