Frequently Asked Questions
Q: Is the condo I see on the Internet the one I get?
A: Yes, we rent the specific property you see in full detail on our website. We believe that this is the only way to ensure your complete satisfaction with your accommodation.
Q: When is check-in & check-out time?
A: All properties will be available for check-in at 4:00 PM. An early check-in may be possible, some units have an additional fee for a guaranteed early check-in. Check out time is 10:00 AM.
Q: Do you offer Travel Insurance?
A: Yes. We do offer Travel Insurance through a third party company. The cost is calculated by the base amount of your rental, before taxes. Your reservationist can answer further questions upon booking. In addition, we do offer Security Deposit Insurance as well. This helps protect you and our owners in case something happens in the unit. Please call us for more information.
Q: Cancellation and No Refund Policy
A: If you cancel your reservation MORE than 45 days (30 days for a summer season booking, 60 days for a holiday booking) prior to your expected arrival date, an amount equal advanced payment of 35% of rent is non-refundable. The total amount of your payment will be retained if you cancel WITHIN 45 (if regular season, 30 if summer season) days of your arrival. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions.
Holiday Cancellation Policy: For all holiday bookings (any reservation arriving 12/26/18 - 1/3/19), if you cancel your reservation MORE than sixty (60) days prior to your expected arrival date, the initial deposit of 35% of your total rent will be non-refundable. The total amount of your advance payment will be retained if you cancel WITHIN (60) days of your arrival. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions.
Q: How will I receive my confirmation and arrival instructions?
A: All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain retreatia.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email shortly after making your reservation. If you have not received these emails, please contact us at 970-871-6253.
Q: Is there shopping nearby?
A: Yes, there are many local shops and restaurants within 2 miles of most of our properties, many of our properties have shops and restaurants within walking distance.
Q: How many people are allowed to stay in each home?
A: Occupancy may not exceed what is posted for each property on that unit's webpage. Maximum occupancy includes any infants and/or children. Please check the specific occupancy information provided for the unit you are interested in as several units have lower maximum occupancies than what is stated below.
Q: Is there a fully equipped kitchen in all vacation condos?
A: Yes, every property has a fully equipped kitchen including refrigerator, stove (except studios), microwave, dishwasher, blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware, and cooking utensils to accommodate the recommended number of guests it sleeps.
Q: Are linens and towels provided?
A: Yes, there are linens and towels provided in each property. All bedding is provided and towels are supplied, as well as shampoo, conditioner, and soap for the bathrooms. If you stay is longer – usually more than 3 nights - and you have not booked a midweek clean, keep in mind that the supplies may not be sufficient enough.
Q: Are the vacation properties cleaned daily?
A: No, the vacation home is cleaned before your arrival and after your departure. You can request a daily or mid-stay clean at an additional charge. A mid-stay clean includes: changing linens and towels, cleaning all bathrooms, kitchen area, vacuum, and dusting, sweeping and mopping.
Q: Are the properties Non-Smoking?
A: Yes, all of our properties are strictly Non-Smoking.
Q: Do your properties allow pets?
A: It is against a number of HOA requirements that guests are not allowed pets in many units. We do however have a small number of units that permits pets. Talk to your reservationist about availability.