You are here

COVID-19 Credit/Refund Policy

IMPORTANT: COVID-19 Colorado Public Health Order Rules and Regulations

Please note the updated Public Health Order from the State of Colorado and Routt County Public Health Order indicates the level at which Routt County is currently under. Please read this policy here. And please know that this policy can be changing as often as weekly. For more information, and to be aware of the most recent updates to COVID Colorado Public Health Orders, Rules and Regulations, please consistently review the Routt County Public Health Order up to your reservation date. 

As you are all aware, the COVID-19 crisis has caused unforeseen and massive disruption to the travel industry for businesses as well as for our guests.  The crisis has caused disruption or cancellation for hundreds of our customers. Our customers have been affected differently based on when and how they made their reservation.