Guest Quality Assurance
During this unprecedented time with COVID-19, the safety of our guests and staff is top our priority. We are dedicated to following CDC guidelines, as well as guidelines put forth by the Town of Steamboat, Routt County, and the State of Colorado. Our local community matters to us, and we look forward to welcoming guests back to our beautiful mountain town.
In addition, we highly encourage all guests to purchase travel insurance through Red Sky - learn more about the coverage they provide for COVID-19.
Learn more below on what we are doing to focus on safety, so you can enjoy your stay in Steamboat Springs!
IMPORTANT: COVID-19 Colorado Public Health Order Rules and Regulations
Please note the updated Public Health Order from the State of Colorado and Routt County Public Health Order indicates the level at which Routt County is currently under. Please read this policy here. And please know that this policy can be changing as often as weekly. For more information, and to be aware of the most recent updates to COVID Colorado Public Health Orders, Rules and Regulations, please consistently review the Routt County Public Health Order up to your reservation date.
Cancellation Policy:
If you cancel your reservation MORE than 30 days prior to your expected arrival date, the reservation is refundable minus a $100 cancellation fee. The total amount of your payment will be retained if you cancel WITHIN 30 days of your arrival. If you booked on VRBO, please note cancellation policies is if you cancel your reservation MORE than 60 days prior to arrival, you receive a full refund. If you cancel WITHIN 60 days of your arrival, no refund. If you booked on Airbnb, please refer to your Airbnb confirmation emails regarding cancellation policies. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions, or for acts that are beyond our control.
Travel Safe & Smart
We are encouraging healthy guests to safely travel to Steamboat this winter. Driving instead of flying, as well as staying in a vacation rental instead of a hotel, offers a private experience to fully enjoy a mountain escape while allowing distance from other travelers. The Town of Steamboat is requiring face masks in public spaces - therefore please bring a face mask, and adhere to social distancing as noted in the Colorado COVID guidelines. We also want to encourage guests to wash hands and bring hand sanitizer. Vacation with us responsibly to respect our beautiful mountain town and the surrounding nature.
Cleaning Standards
We are proud members of the Vacation Rental Management Association (VRMA) as well as the Vacation Rental Housekeeping Professionals (VRHP), and we have implemented new SafeHome cleaning standards that allow our housekeeping staff to ensure our rentals and linens are clean and sanitary. Our housekeepers are taking extra steps for proper sanitation by using electrostatic sprayers, cold foggers, and other advanced cleaning technology. At this time, we are not allowing early check-in/check-out unless the unit has been thoroughly cleaned by our staff. This allows the time needed for our housekeeping staff and housekeeping inspectors to clean and sanitize all rentals. Please note that due to county restrictions, common areas at complexes including pools, gyms, and hot tubs might be closed indefinitely, or are open with strict regulations. Private hot tubs are still maintained, sanitized and available for use. Contact us for more information.
