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Previous experience in the hospitality industry preferred, but not required. If you are currently performing a similar job, let us know and we'll pay more! To apply, please email resumes to jillian@retreatia.com. Resumes may also be dropped off in person at our administrative offices located at 1585 Mid Valley Dr., Ste 12, Steamboat Springs.

Guest Services Agent (FT/PT – Seasonal)

Job Summary:  
  • Greet all guests and make them feel welcome. 
  • Book reservations for guests and owner, process check-in/check-out of guests, process any guest credits and/or charges, etc. 
  • Contacting guests and welcoming them upon their arrival and exit.
  • Act as an advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  • Upon request, provide guests with information regarding local activities such as skiing, snowmobile, fishing, dining, hiking etc.
  • Perform clerical duties such as answering phones, email correspondence, typing, filing, and computer data input processing as necessary.
  • Live Chat: Responding to potential guest questions through Tawk.com (Live Chat) through Retreatia Holdings LLC.
  • Creating Property Descriptions for new and existing properties across all channels.
  • Adjust listings across all channels according to company guidelines.
  • Adjust rates for listings when needed.
  • Check accuracy of listings and educate one’s self about our properties and “The Boat”.
  • Hosting property tours.
  • Activating keys, reactivating keys or making new hard keys for properties.

Qualifications:

  • Ability to multi-task and work in a fast-paced environment.
  • Excellent customer service skills.
  • Education:  High School diploma or equivalent required
  • Experience:  Telephone marketing/sales experience.

Shuttle Drivers (FT/PT – Seasonal)

 Qualifications: 

  • Must have a current driver’s license and clean driving record. 
  • Be willing to work weekends and holidays.
  • Live within 30 miles of Steamboat Springs.