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Previous experience in the hospitality industry preferred, but not required. If you are currently performing a similar job, let us know and we'll pay more! To apply, please email resumes to jillian@retreatia.com. Resumes may also be dropped off in person at our administrative offices located at 1585 Mid Valley Dr., Ste 12, Steamboat Springs.

Guest Services Agent (FT – Seasonal)

NOTE: Successful candidates will receive a season pass for 2019/2020 or an optional end of season bonus of $1,000 payable on March 31, 2020.

Job Summary:

  • Greet all guests and make them feel welcome.
  • Book reservations for guests and owner, process check-in/check-out of guests, process any guest credits and/or charges, etc.
  • Contacting guests and welcoming them upon their arrival and exit.
  • Act as an advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  • Upon request, provide guests with information regarding local activities such as skiing, snowmobile, fishing, dining, hiking etc.
  • Perform clerical duties such as answering phones, email correspondence, typing, filing, and computer data input processing as necessary.
  • Creating Property Descriptions for new and existing properties across all channels.
  • Adjust listings across all channels according to company guidelines.
  • Adjust rates for listings when needed.
  • Check accuracy of listings and educate one’s self about our properties.
  • Hosting property tours.
  • Audit key cards daily to make sure they are available for guests and staff.

Qualifications:

  • Ability to multi-task and work in a fast-paced environment.
  • Excellent customer service skills.
  • Education: High School diploma or equivalent required.
  • Experience: Telephone marketing/sales experience.

Salary: $15.00 to $18.00 /hour

Maintenance Technician / Snow Shoveler - Includes a Season Pass! (FT Regular/PT Seasonal)

NOTE: Successful candidates will receive a season pass for 2019/2020 or an optional end of season bonus of $1,000 payable on March 31, 2020.

Job Summary:

Assist maintenance team in completing work orders, landscaping, snow shoveling, and arrival checks to ensure units meet Retreatia standards. Work in conjunction with administrative and maintenance field manager to complete and document work performed in units.

Responsibilities/Job Duties:

· Promptly respond to work orders and resolve issues documenting work performed, materials used and time spent.

· Work orders include but are not limited to changing light bulbs, replacing light switches and thermostats, repairing toilet mechanical systems, cable, and wifi troubleshooting, removing trash from units, etc.

· Work with guest service and owner relations to provide exceptional service to guests and owners.

· Expectationto complete at least 8 work orders per day.

· Working with a team to complete assigned work using communication with staff and management to increase efficiency.

Qualification:

· Ability to multi-task and work in a fast-paced environment.

· Must be extremely detailed with outstanding communication skills.

· Must have dependable transportation to and from work.

· Must have a valid Driver’s License and pass the MVR check.

· Weekends, holidays, afternoons and on-call hours required.

· Ability to read, speak and understand the Englishlanguage

· At least one year of experience in a maintenance role.

· Education: High School diploma or equivalent required

**Must live in Routt County and have reliable transportation**

Reservation/Sales Agent - Includes a Season Pass! (Full Time - Regular)

NOTE: The successful candidates for this role will receive their choice of a season ski pass immediately upon hire or a $1,000 season bonus payable on March 31, 2020.

Envision your career with one of Steamboat Springs’ largest vacation rental companies. You'll discover the rewards of working in an energetic environment with caring colleagues. We are committed to hiring top talent to help us deliver exceptional service to our customers.

Our full-time associates enjoy very competitive pay, health benefits as well as paid time-off.

The schedule rotates and will include weekends.

Job Summary:

  • Book reservations for guests and owners, process any guest credits and/or charges, etc.
  • Provide over-the-phone information and assistance in choosing vacation accommodations based on availability of rental units, amenities, financial considerations, and location of properties.
  • Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.
  • Enter all inquires into the appropriate customer database.
  • Address guest and vendor issues or concerns independently or assist/refer to appropriate department.
  • Encouraged upsells by offering clients additional services or special packages such as Discount Lift Tickets and Ski Rental discounts.
  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
  • Cross trained and able to cover Guest Service positions as necessary.

Qualifications:

  • MUST have knowledge of V12 & the vacation management industry.
  • Reservation Agents must have impeccable customer service skills and be excellent communicators.
  • Be detailed and enjoy assisting others.
  • High School graduate.

Preferred Skills:

  • Prior Sales or Customer Service experience.
  • Basic computer proficiency and data entry experience.
  • Working knowledge of office equipment, such as copiers, fax machines, and scanners.
  • Ability to multi-task and work in a fast-paced environment.
  • Education: High School diploma or equivalent required.
  • Experience: Telephone marketing/sales experience.

Location: Must live within 30 miles of Steamboat Springs and have reliable transportation to be considered for this position.

Shuttle Drivers (FT/PT – Seasonal)

 Qualifications: 

  • Must have a current driver’s license and clean driving record. 
  • Be willing to work weekends and holidays.
  • Live within 30 miles of Steamboat Springs.